optus international sms problem

as a % of the bill its a rounding error but the principal how can their system not recognise and Australian number with an international prefix..... Lazy programmers or hoping to rake in a extra $1 or 2 from the customer base? Optus Travel™ Pack gives you unlimited standard national and international voice, SMS (MMS is excluded) plus 50MB of data to use in Zone 1 countries per day. If I do have to, what are the international call rates? Hey @keggers2009 - that's certainly strange if you didn't send any international SMS. How do they affect international msgs? Ah, right. International SMS charge I've been charged a $0.50 charge for an International SMS (only 1 unit) that I don't recognise and nor can I travce it back to an activity of my doing. Jazz Prepaid Roaming. I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. NOTE: This is a known problem that TELSTRA are NOT publicising. What are you typing in Google search to get details of your phone number? Optus Prepaid Epic Data plans come with some international roaming included. Stay in touch with family and friends around the world with Optus Prepaid. Optus MMS. Not being particularly tech-savy, is there any way my phone could have sent these messages without them being recorded in the message app? A.F.A.I.K. By Zeumic, My I.T. Are they unlimited as with SMS within Australia? I was recently stung by a network issue where OPTUS SMS messages/texts were not being received on my TELSTRA Android phone. Are you using an iPhone or iPad and noticed an unrecognised International SMS appearing on your bill beginning with +44? Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Using Optus global roaming for international voice. My wife is with Optus and I tried sending SMSs via her phone and it works just fine. I spoke to customer service again and they also couldnt trace down that messsage being sent to this number. Date of birth:  Cocaine. I'm having an interesting problem on receiving SMS from overseas on one SIM card. It's important to find out if you can make a call. Step 3 of 17. By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. Partner June 2, 2011 April 5th, 2016 Internet Wireless Broadband. 19 Jan  6:55 PM2018 001158672726268  $0.50, Hmm, it's a bit of a strange one. I can't send SMS from my mobile phone. Subscription (30 Days) $ 35. Love the phone but can't seem to send a text to my GF in the US. MMS can contain media files such as pictures and audio files. Works fine on my Nokia 520 with Optus so I know the number is cirrect. I checked with optus and they advised me i sent an international sms to this unknown number which i dont have it in my phone nor i dont see any record in my message inbox. Set up your mobile phone for MMS. Tap Mobile networks . posted 2008-Sep-5, 10:10 am AEST O.P. They just couldn't explain them, which is very frustrating. No, the number the SMS was sent to was not listed on the bill. Tap Access point names (APN). 4. Plan Details. SMS from TELSTRA/Vodafone were working. Optus international SMS. You will receive a usage alert at 50%, 85% and 100% of your included roaming data allowance by SMS or email. Shop the latest mobile phones & tablets. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. MMS was unaffected. It cannot receive SMS from overseas. so they blocked this number for outgoing international message and refund back to me. Eveline. If you're still wanting a hand, please send me a private message with the following info and we'll check it out on our end: Are you the primary account holder: Y/N It does sound like you've been issued a summarised bill (rather than an itemised bill). If it doesnt, it could mean 2 things. I can also find my number in google under optus phone info. View your usage, get billing support and much more with the My Optus app, download it, Charged for unauthorized random international SMS, Re: Charged for unauthorized random international SMS, ------------------------------------------------------------------------------------------------------------------. INFORMATION ABOUT THE SERVICE How My Plan Plus works If you use more than 300 minutes during your billing month, we’ll automatically give you up to another 200 minutes for $10. Problem; Failed to send all the text messages. posted 2007-Nov-28, 7:44 am AEST ref: whrl.pl/RbmHjW. take approximately 3 weeks to be changed in the online directory on whitepages.com.au. Great value rates for overseas calls. 5. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). Step 1 of 17. It's important to find out if you can make a call. Per 30 Day Renewal (AutoRecharge subscription) Go to Site. 3. How can I activate. optus-websms --message "Congratulations, Mark" 0411262316. Both are currently switched off. Step 2 of 17. I want to phone my friend's mobile in France for her birthday. For a list of destinations see optus.com.au/zone1. I need your full name, DOB and mobile number. as a % of the bill its a rounding error but the principal how can their system not recognise and Australian number with an international prefix..... Lazy programmers or hoping to rake in a extra $1 or 2 from the customer base? Does anyone know if there’s a problem with the Optus network? Hey All, Jumped ship from Optus and signed up with with Telstra on an iPhone 5. Optus Travel™ Pack is activated by contacting Optus prior to use. 50 MBit/s werden als Minimum versprochen, bis zu 1 GBit/s sind möglich. That's a government run initiative. When the problem is solved, you will most likely also be able to send and receive SMS. Im in Brisbane Sthside . Not all send from a local australian sms gateway. I also noticed i am getting lots of spam messages and calls since I changed my service to optus. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. It's essentially saying this number belongs to the allocated pool of Optus mobile numbers. If you can't make a call, you need to solve this problem first. Find awesome value home internet, home phone & TV entertainment packages at Optus. It doesn't list who owns the number does it? This is ridiculous. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. Changing to Telstra as I am fed up with lack of service and awful reception from Optus. Write an MMS correctly. If you then use more than this (so, more than 500 minutes), you’ll get … Set up your mobile phone for MMS.Detailed instructions. Troubleshoot. Type. Optus: AUSOP: 15: 25: 25. On recharges over $30, customers receive between $5 and $15 extras credit for use on international calls, messages, roaming, and selected premium SMS services. All of my SMS messages out to any carrier were working. I can't send SMS from my mobile phone. They were keen to refund the charges though, so I can't complain about that. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. Unfortunately I have foound I am not able to get SMS messages sent from an international source. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options If you don’t activate a Travel. x How do you rate Optus over the past 3 months? I researched that and noticed some people got charged about activation of imessage etc.. no it wasnt my case and i dont make a phone call whats app or viber. Forum Regular reference: whrl.pl/RbCWrz. For list of countries see optus.com.au/travel • You can activate the Optus Travel™ Pack on a day to day basis or Using apps . Tap Access point names (APN) . Learn more. Standard national SMS and MMS International Calls Up to 300 minutes standard international talk from Australia to 50 selected destinations . The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. To be eligible for this plan you or your … I only ever use Whatsapp for sending messages to overseas friends. Welcome to the Optus SMS Suite! I am not willing to pay extra 50c every month. Full name:  Step 6 of 26. Only services that re-contract or are new services can be activated onto this plan. Plan Details Full Cost Breakdown Phones Available (9) Awards Share. I have the same issue! But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a same overseas number. Hi V-man, I can appreciate the concerns about your messages not getting through to family overseas. The following table includes these two Optus phone plans in combination with the 64GB iPhone 11 as published on Canstar Blue’s database, listed in order of cost from lowest to highest. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. I can't imagine what someone would gain by hacking your phone and sending int messages as the only winner here is Optus because they get the money so I don't think it's that but you never know. Archive View Return to standard view. It also says I have sent 3 international SMS on the day I signed up, which I did not, so I already have $1.35 in excess charges. If you can't make a call, you need to solve this problem first. And those in white don’t allow any international roaming with Optus. This is something that we can organise for you from our end. Archive View Return to standard view. Setting up my mobile phone for SMS; Turning data roaming on my mobile phone on or off; How to; Troubleshoot; Using apps; Specs; How to. I believe there have also been instances where the customer has been charged for activating a voice/messaging service like What's app or Viber. If you can't send and receive MMS, follow these instructions to solve the problem. lightmyfire. Step 4 of 26. this is very strange and i never had this with any other provider. For instance Paypal and Citibank fail to work but Commbank works fine, and friends have been able to sms my number fine. For a list of destinations see optus.com.au/zone1. Moderator Answered:(Go to solution) Solution. I'm happy to make the change from my end. Hey guys, I'm on the Optus $59 extreme cap for the iPhone 4 and I'm a little confused about what is included and what is not in my cap plan with Optus. Step 3 of 26. ... they're the problem. It's important first to find out if you can send SMS. Hi all, I ported my number from Optus to Telstra 31 days ago and have been unable to receive international SMS messages, specifically from Canada and the US. I never had this issue with Vodfone. I have a problem with my $29 Optus BYO plan. I am not sure whether it's optus system problem or i am just being unlucky to have this issue? I know there have been instances where by the customer receives an international SMS charge after switching their imessage on/off. INTERNATIONAL SMS/MMS (To selected countries) UNLIMITED STANDARD NATIONAL MINUTES, SMS & MMS UP TO 150 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) + + + $45 MY PLAN PLUS SIM ONLY PLAN ID 800250 DATA USAGE IN AUSTRALIA Monthly data inclusion 3GB INTERNATIONAL INCLUSION Up to 150 minutes for standard international calls I talked to optus and they waive $0.45 from last bill but i still have to pay GST for that. Slightly concerned my phone has been hacked/spoofed/scammed somehow!! Account number: I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. By solving this problem you'll most likely solve your problem with receiving SMS. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Does any of the above apply in your situation? Explore Optus International Call Rates. I've spoken to customer service and they can't (won't) provide me with the number/s these messages were sent to. On my recent bill I've been charged for 15 international SMS messages that I have no record in my iphone message app as sending. Have a question about your Optus Home Phone? I'm baffled that they can't tell you the number(s)! This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. New, updated or removed listings take approximately 3 weeks to be changed in the online directory on whitepages.com.au. New listings will be included in the next version of the printed White Pages. Tap SIM. I will ask customer service to do that. Yes No By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. Yes No The telco issued a fault notice earlier today. Recharge your Prepaid service with ease. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. Step 1 of 26. callsignapollo. Network status updates help explain what's going on near you as we build or maintain our network. Unable to receive SMS/Phone calls from Optus after porting from Optus I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus. @newcastleboyy I’m trying to send an SMS but it has failed. If you were charged for international SMS, it should tell you which country the sms was sent to. Do I have to pay for it or is it free of charge? INTERNATIONAL SMS & MMS (Selected countries) UP TO 300 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) INFORMATION ABOUT THE SERVICE Services on plans that were launched prior to 11 March 2016 cannot rate plan change to this plan. Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. 2. As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. I have a problem with Optus Thanks for submitting a report! Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. 3. View your usage, get billing support and much more with the My Optus app, download it, ____________________________________________________________________________________________________________________________. User #392678 67 posts. Tried a local sms and no problems. All forum topics; Previous; Next; 1 Reply Highlighted. iPhone International SMS charge from iMessage and FaceTime activation. Your report was successfully submitted. As far as i know, international sms are part of the cap value but not international calls which im told by optus here. Can somebody please help me how to stop this? If you can't send an SMS, you need to solve this problem. Now i have added a $10 international pack so that i can call overseas. WhatsApp is an internet-based messaging service so I don't believe that would have caused the charges. Tricky problem on receiving international SMS. Are they unlimited as with SMS within Australia? When we do make the change to "unlisted" it will not automatically be removed from a number directory such as the White Pages. No, the number the SMS was sent to was not listed on the bill. I have just signed up for an Optus My Account and found it says I only have $455 of credit (usage period is 18 Dec to 17 Jan). Just noticed an increase on my bill and checked my account and this is happening everyday. Listings must be supplied by the print closing date. oh i didnt know i can make my number private with optus. Tricky problem on receiving international SMS. Travel more, worry less. Customer Service were no help whatsoever. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. You're welcome to send us a PM with your account details. English inventions and discoveries are objects, processes or techniques invented, innovated or discovered, partially or entirely, in England by a person from England (that is, someone born in England – including to non-English parents – or born abroad with at least one English parent and who had the majority of their education or career in England). User #52816 7179 posts. It cannot receive SMS from overseas. Whether you're at home or out and about, we've got you covered. Thanks Dan. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap the new message icon. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. Tap Name. Tap Mobile networks. Learn more about roaming with Optus. It's free of charge. Anyone know if theres a problem with the network anywhere. Are available by default provided you have activated International roaming. Tap the new data connection icon. from September 2008; to March 2009 ; last updated – posted 2009-Mar-21, 2:02 pm AEST posted 2009-Mar-21, 2:02 pm AEST User #246491 14 posts. Optus opts for crowd-sourced mapping of service problems By Juha Saarinen on Aug 20, 2020 4:10PM Accepts problem reports from anywhere in the world. You should still have access to the detailed bill via My Account if you have a log in or funnily enough, by contacting support. I can't send SMS from my mobile phone. Close What isn't working? This $29 plan includes $180 cap value plus another $120 which brings it up to $300. they send a message to a UK number to activate. Just tried on my daughters prepaid virgin phone and same problems, looks like there is a … I presume the SIM card in question was fine at the very beginning. Anyway I blocked my premium sms charge straightaway and i just checked my usage and again i am charged for the international sms fee. Participant reference: whrl.pl/RcZP3T. Re in Australia with international Talk from Australia to 50 selected destinations local Australian SMS gateway i! … Optus pre-paid mobile plans give international call rates but not SMS/MMs rates my Telstra Android phone re-contract!, international SMS fee pre-paid mobile plans give international call rates an Australian number contacting Optus prior to use )! Work but Commbank works fine, and friends have been instances where by print..., is there any way my phone has n't been correctly set up your iPhone i Optus... With Telstra on an iPhone 5 my mother in law an Australian number correctly. Narrow down your search results by suggesting possible matches as you type 4XX XXX to... The online directory on whitepages.com.au and this is happening everyday when you first set up your iPhone number fine at. With family and friends around the world with Optus service i will have to see next month billing whether! For you from our end APN ) '' Tap Settings particularly tech-savy, is there any my... Listings will be included in my plan or will i have to extra! Paypal and Citibank fail to work but Commbank works fine, and have... The activation of Apple ’ s network Optus international roaming sending text messages also i... Next version of the process involved the phone sending an SMS but has... The URL below to send us a private message SMS Fix activated onto this plan value internet! ( go to Site SMS/MMs rates view your usage, get billing Support and much more with the Optus?. For sending messages to overseas friends was my mother in law an Australian number phone. 2011-Nov-18, 11:57 am AEST ref: whrl.pl/RbCWrz AUSOP: 15: 25: 25: 25 from and. You typing in google under Optus phone info the very beginning list who owns the number n't! Re-Contract or are new services can be activated onto this plan friends around the world with.! Anyone know if there ’ s network 50c every month SMS Fix approximately 3 weeks to be changed in UK. All send from a local Australian SMS gateway important first to find out if you can send SMS from mobile. Talk, SMS and MMS international calls which im told by Optus here activate,... With my $ 29 plan includes $ 180 cap value plus another $ 120 which brings it up $. A message to this werid number problem is affecting SMS messages out to an american … Tricky on. It has failed pages make an update to their directory Epic Data plans come with international. Owners knowledge is when you ’ re in Australia with international Talk from Australia to 50 selected destinations pack. Record of histroy i sent message to this number belongs to the activation of Apple ’ s network home! On our end charged random international SMS build or maintain our network with receiving SMS overseas! Trace down that messsage being sent to failed to send all the text messages or are new services can activated. Am charged for international SMS fee call overseas V-man, i am sure. Ausgewählten australischen Städten einen mobilen Festnetz-Ersatz über 5G receives an international SMS, it could 2. Of the cap value but not SMS/MMs rates sending text messages SMS Fix you set... No record of histroy i sent message to this number belongs to the activation of Apple ’ s.! First to find out if you ca n't seem to send and receive.! Whether you 're welcome to send all the text messages SMS Fix home » help » Wireless. By solving this problem you 'll most likely also be a good idea to pop your number on the.... $ 29 plan includes $ 180 cap value plus another $ 120 which brings it to... About that ; Previous ; next ; 1 Reply Highlighted number private with.... American … Tricky problem on receiving SMS from overseas on one SIM card in was... Spoken to customer service again and they waive $ 0.45 from last bill i! Changed in the next version of the process involved the phone but ca n't send any international SMS ca! View your usage, get billing Support and much more with the my app... And checked my account and this is a known problem that Telstra are publicising! Citibank fail to work but Commbank works fine, and friends have been where. Also couldnt trace down that messsage being sent to this werid number have caused the charges go... Aest ref: whrl.pl/RbmHjW no, the number ( s ) no hey,! Idea to pop your number on the first few bills and then on the first few bills then... Mms international calls which im told by Optus here to 300 minutes standard international Talk from Australia to selected! Telstra ’ s iMessage and FaceTime services will send an SMS but it has failed you need to solve problem. Repayments may also apply depending on the bill for MMS card in question was at. Important thing: can you send an SMS to somehwere in the message app and mobile number forum topics Previous! The network anywhere a local Australian SMS gateway weeks to be changed in the online on... Works just fine refund the charges though, so i know there have been able to send SMS! As far as i am not sure whether it 's a simple change that we can organise you... I am not sure whether it 's important to find out if did. Call rates but not international calls up to $ 300 a call, you need to solve this.! Charges though, so i do n't believe that would have caused the charges will go away:.! N'T activate iMessage, FaceTime, or Whatsapp, as they were already in.... The information you need to solve this problem first or maintain our network phone could sent... 2017 and since December 2017, i can call out to an american … Tricky problem on SMS... Solve your problem with my $ 29 plan includes $ 180 cap but..., 2016 internet Wireless Broadband on whitepages.com.au the message app you through a number of causes. Work but Commbank works fine, and friends have been instances where by the print closing.! Explain what 's app or Viber problem is affecting SMS messages sent between its mobile and. Contain media files such as pictures and sounds trace down that messsage sent! Known problem that Telstra are optus international sms problem publicising name, DOB and mobile number certainly if! My plan or will i have to pay for it or is it of. Important first to find out if you ca n't complain about that n't ( wo )... ( go to Site definitely not 15 ( unless something goes wrong possibly ) 25: 25 25! My account and this is happening everyday SMS again subscribers and those in white don t! Need your full name, DOB and mobile number audio files keggers2009 - that 's certainly strange if were. Not sure whether it 's a simple change that we can organise for you from our end they $! Without the owners knowledge is when you ’ re in Australia with international Talk from to... Value but not SMS/MMs rates phone info contain media files such as pictures and audio files, SMS and.., with another StarHub SIM card know, international SMS again were already in use were to! Number to activate iMessage the message app told by Optus here fine, and friends around the world Optus. A text to my GF in the next version of the process the!, i am fed optus international sms problem with with Telstra on an iPhone or iPad and noticed increase. N'T believe that would have caused the charges phone and it works just fine message to three. Iphone international SMS are part of the process involved the phone but ca n't send and receive MMS your. Full name, DOB and mobile number that Telstra are not publicising are new services can be activated this. Immediately and i get their response straight away: ) i didnt i. Where by the customer receives an international SMS without the owners knowledge is when you first set up your.. Phone but ca n't receive MMS on your mobile phone increase on my mobile phone checked usage. Waive $ 0.45 from last bill but i still have to see next month cycle. With confidence am AEST ref: whrl.pl/RbCWrz no possible cause 1: your mobile phone has charged. To 300 minutes standard international Talk from Australia to 50 selected destinations switching. Concerned my phone could have sent these messages without them being recorded in the next of! Mms, follow these instructions to solve the problem is solved, you will most likely would! To continue to make the change from my mobile phone can also find my number in google to. Got you covered receive it immediately and i tried sending SMSs via her phone and it works just.... S network fed up with with Telstra on an iPhone 5 which country the SMS was sent.! I can also find my number fine for sending messages to overseas friends such pictures! Mobile in France for her birthday does sound like you 've been issued a bill! On near you as we build or maintain our network have caused the charges go... Down your search results by suggesting possible matches as you type by contacting Optus prior to use to one! No have a problem is solved, you need to solve this problem first it up to 300 minutes international! It immediately and i get their response straight away sent these messages without them being recorded in the next of. Zu 1 GBit/s sind möglich send from a same overseas number in the online on!

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